Just a quick message to thank you and your staff for the great service we experienced today.
From the first telephone contact made I have found Jennifer to be extremely helpful and efficient. Everything ‘just happened’ on time and as arranged.
We relocate Kidney Health Australia’s Big Red Kidney Bus every six weeks from one holiday venue to another throughout New South Wales. This is a mobile Kidney Dialysis unit which offers those on Dialysis the opportunity to escape their normal mundane routines and enjoy a break away from home and the opportunity to receive their Dialysis whilst on holidays. There is also another Big Red Kidney Bus operating in Victoria and these two units (operating 3 chairs each on 6 days a week) are the first mobile Dialysis units anywhere in the world.
Today I arrived at the Port Macquarie Breakwall Holiday Park just before 1.00pm to find Jason was there waiting for me. I had arranged with Jennifer for a 1.00pm inspection of the 3 Fire Extinguishers and 1 Fire Blanket on board the BRKB. Jason was very welcoming and followed me into the Park and waited until I had the BRKB parked up on the allocated site. He then proceeded to carry out his inspection of the Fire Protection units on board, finding one 3.5kg CO2 Extinguisher was nearing the end of it’s useful life. Rather than wait until the ‘used by date’ I decided it would be better to replace it now and keep all units on the same 6 monthly check date. No problem to Jason, he went to his service van and came back with a replacement unit. Jason then rang Jennifer at the office and within a very short time Jennifer contacted me for a Credit Card number and payment was completed and an Invoice dispatched by email. All this was transacted in under one hour!
I consider both Jennifer and Jason to be very worthy representatives of North Coast Fire & Security and it was such a delight to do business with them. Also, the fact that your business obliged without hesitation and fitted in with our busy schedule was very much appreciated.